How do Google and Facebook use AI in their services?

Geoffrey Phelan • March 9, 2023

How major tech companies leverage powerful artificial intelligence (AI) and machine learning

Google and Facebook are two major technology giants who rely heavily on artificial intelligence (AI) to deliver their products and services to consumers.  However, the way these two companies use AI does differ in some ways. 


First, Google uses AI in a variety of ways.  It is heavily leveraged in their search engine, email service, and virtual assistant, among other products.


Here are some specific examples of how Google uses AI today in 2023:

  1. Search: Google uses AI to improve their search results by understanding natural language queries, recognizing specific images and videos as metadata, and identifying users intent.
  2. Gmail: Google uses AI for cybersecurity to filter out spam and phishing emails, to suggest common email responses, and prioritize important messages in your inbox.
  3. Google Assistant: Google's virtual assistant uses AI to understand and respond to voice commands, schedule appointments, and perform tens of thousands of tasks.
  4. Google Translate: Google uses AI to translate text, capture speech, and describe images across many different languages.


Facebook also uses AI in various ways, primarily in its efforts to personalize content and improve user engagement. Here are some examples of how Facebook uses AI:

  1. News Feed: Facebook uses AI to personalize the content in users' News Feeds based on their interests, behavior, and interactions.
  2. Advertising: Facebook uses AI to target ads to specific audiences and optimize ad performance.
  3. Image recognition: Facebook uses AI to recognize and tag people and objects in photos and videos.
  4. Safety and security: Facebook uses AI to detect and remove harmful content such as hate speech, misinformation, and violent or graphic images.


Overall, both Google and Facebook use AI to improve their products and services, but their approaches and focuses differ. Google emphasizes AI's ability to improve information search and assistive tools, while Facebook prioritizes personalization, user engagement, and safety.

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